Refunds & Returns Policy
Overview
All sales are final. We do not offer refunds, returns, or exchanges unless otherwise required by law.
By completing your purchase, you acknowledge and agree to this policy.
If you experience an issue with a product that was manufactured or fulfilled by a third-party manufacturer, distributor, or supplier, all claims regarding defects, damages, warranties, or product performance must be addressed directly with the manufacturer.
Physical Products
All physical product sales are final.
We do not accept returns for:
- Books
- Apparel
- CDs
- DVDs
- Vinyl records
- Printed materials
- Promotional products
- Opened products
- Used items
- Customized or made-to-order products
If a physical product arrives damaged due to manufacturing defects, please contact the manufacturer directly for replacement or warranty assistance.
Digital Products
All digital product sales are final and non-refundable.
This includes:
- Downloadable files
- E-books
- Online courses
- Digital memberships
- Software
- Audio downloads
- Video downloads
- Templates
- Streaming content
Because digital products are delivered instantly, no refunds or exchanges will be provided after purchase.
Sale Items
All sale items, discounted items, clearance items, and promotional purchases are final sale and cannot be refunded or exchanged.
Gift Cards
All gift card purchases are final and non-refundable.
Gift cards cannot be redeemed for cash unless required by law.
Manufacturer Responsibility
All products sold through our store are produced, fulfilled, or supported by third-party manufacturers and suppliers.
Any issues involving:
- Product defects
- Shipping damage
- Warranty claims
- Manufacturing errors
- Product malfunctions
- Replacement requests
must be handled directly with the manufacturer according to their policies and procedures.
Please do not send products back to us unless specifically instructed to do so in writing.
Shipping Issues
We are not responsible for:
- Carrier delays
- Lost packages caused by incorrect addresses entered by the customer
- Delivery delays caused by the shipping carrier
- Weather-related shipping delays
If tracking shows a package as delivered, customers must contact the shipping carrier directly regarding missing package claims.
Exchanges
We do not offer exchanges unless required by law or approved at our sole discretion.
If an exchange is approved, it will only be for the identical item originally purchased.
Chargebacks & Disputes
Customers agree to contact us before initiating any chargeback or payment dispute.
Fraudulent or abusive chargebacks may result in denial of future purchases or services.
Contact Information
For questions regarding your order, please contact:
Email: ContactUs@ToldLegacy.com